How to Return or Exchange an order

Click Here to Start the Return/Exchange Process

Locating your Order ID

-Locate your order number (found in your order history, order confirmation email, or ship notice email) and proceed with the return options.

-If your order number contains a suffix (-SE,-EX,-RE) be sure to include these.

-If you cannot locate your order number (or the item you're returning within your order) please call 1 (855) 694-8766 or e-mail

-Make your selections starting from the top and work your way down the list. A free RMA label will be generated for you to use.

International Customers: Unfortunately we cannot generate international return labels. We ask that the customer handles the shipment of the item(s) back to us. Our return address for international customers is:

Betabrand Returns
3435 Cesar Chavez St. #225
San Francisco, CA 94110

If returning internationally, please include the order number and a detailed note on what actions you wish to take place (ie. refund/store credit/exchange). 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk